FAQ

KFQ is the brand name of KF Quality Management Company Limited. KFQ is a leading quality control solutions provider focusing on product inspection, factory audit, lab testing and supplier sourcing. For more details please find here.

• Sign up online in order to create your private account on our website; it is free of charge and requires no commitment.
• After activation of your account, you will be able to choose your desired service and provide us with your requirements, instructions, specifications, criteria and attachments online (24/7).
• Our Operations team will prepare, coordinate and arrange your booked service and you will receive a confirmation email. If you have any questions, you can contact us at any time.
• You will receive your fully illustrated report by email 6-8 hours after the completion of the service and it will also be posted on your secured private account.
• You will receive one invoice per month, at the end of the month (however, if it is your first time working with us we ask you to pay in advance).

We inspect consumer goods which include hard goods, electric and electronic goods, soft goods and toys. For more details please find here.

Yes. We have experienced sourcing team to find right suppliers for you and can provide a complete package service

Of course, please contact your sales manager, he/she will coordinate and send you feedback ASAP.

Our reports are very detailed, illustrated with pictures and cover the following:

• Quantity Check against PO/ Packing List
• Sample comparison – to compare the product against client provided sample
• Workmanship check
• Product specification – to verify if the product is following client’s requirements including master carton, shipping marks, inner packing, labeling & marking, product itself, etc.
• Data measurement against the specification, marks, and instructions, etc.
• And On-site tests which include safety, functionality, reliability & durability, etc.
• Important remarks and professional feedback.

If you have mentioned this request during the booking, for the inspection in China, results can be sent to you by email within 2 hours after completing the inspection without any surcharge.

We inspect the shipment according to AQL international standards and according to your instructions, specifications and criteria. Then, our results are given to you through a fully detailed and illustrated report, which should allow you to decide whether to allow the shipment of your products. You can accept or reject your shipment directly online.

You will receive one invoice at the end of the month with all the inspections we performed on your behalf. This invoice is payable upon receipt by TT or PayPal. We invoice in USD, but you can pay us in any other major currency.

We offer special packages for our VIP clients who book regular inspections and have been working with us for an extended period.

It is extremely rare that non-conforming goods make it out of the factory if KFQ is hired. In most cases, the root cause turns out to be damage during shipping or shipments were approved after a failed inspection and the buyer trusts the factory (who was likely supposed to rework the goods) enough to ship without having performed a re-inspection service. Therefore, we highly recommend you to book re-inspection service after a failed inspection and to work with your shipping partners to insure the product against damage in transit. KFQ guarantees that we will inspect the product to the standard and methods approved by the client (including chosen sampling size). If our inspectors do not follow the agreed standards, KFQ will follow our Terms and Conditions.

As it is not economically viable for most clients to inspect every unit in the order, AQL table determine the number of units to be inspected which will yield a statistically reliable sample size. In other words, if the inspection on the randomly selected lot goes well, then it is statistically explaining that the quality of whole shipment is within the acceptance limit, it does not mean each unit in the shipment is of good quality.

It is best to send them directly to your factory, in a sealed package to our attention, and inform your supplier not to open it. The parcel will be opened by our inspector only.

You just write your requests during booking and tell us your courier information. We will send you samples at freight collect, this process is free of charge.